Terms of Service

These Terms of Service govern the purchase and use of services from CrewBuilt (TODO: Legal entity name, referred to here as “CrewBuilt,” “we,” or “our”). By purchasing or using CrewBuilt services, you agree to these terms. If you do not agree, do not purchase or use the services.

You represent that you:

• Are legally able to enter this agreement
• Have authority to act on behalf of the business associated with the purchase
• Will provide accurate information

CrewBuilt provides:

• Contractor website design and production
• CrewBuilt-hosted website operation
• Quote-request functionality
• Lead alerts (text)
• Backup lead emails
• Technical maintenance
• Small updates
• Related Care Plan services

Exact structure and content may vary by business. CrewBuilt typically produces from templates and reusable components tailored with customer-provided information.

• $497 is charged today.
• The $497 includes the website build and the first month of the required Care Plan.
• $30/month is charged thereafter.
• The monthly Care Plan is required while CrewBuilt hosts and operates the website.

• Monthly renewal continues until canceled.
• You authorize CrewBuilt (and its payment processor) to charge the payment method on file on a recurring basis.
• Taxes may apply where required.
• Prices may change prospectively with notice, subject to applicable law.

If a payment fails, CrewBuilt may:

• Retry payment
• Notify the customer
• Suspend lead notifications
• Suspend updates
• Suspend or disable the hosted website after reasonable notice

TODO: Late-payment or retry timing Exact retry intervals and suspension timing will be documented once checkout is implemented.

Your website will be ready within five business days after payment and completion of the required intake.

This is a service target, not an absolute guarantee.

• Customer delays (including delays in providing required intake information) may extend the timeline.
• Missing optional materials do not pause production.
• Third-party outages or events outside reasonable control may cause delay.
• CrewBuilt-hosted completion is distinct from custom-domain connection. A website may be complete and live on a CrewBuilt-hosted address even if a custom domain has not yet been connected.

You are required to provide accurate:

• Business information
• Services
• Pricing claims
• Hours
• Service areas
• Contact information
• Licenses
• Certifications
• Warranties
• Testimonials
• Photos
• Other submitted content

CrewBuilt may rely on the information you submit and is not responsible for verifying its accuracy.

You authorize CrewBuilt to use, only for the purpose of providing the service:

• Content you submit
• Content from your existing website
• Authorized public business information
• Business profiles you identify

• One structured revision opportunity is included.
• Revisions are for factual corrections and reasonable text and image changes.
• Major redesigns and scope changes are not included.
• CrewBuilt may launch the site after the review period if the customer does not respond.

TODO: Review-window duration The exact review window will be documented once checkout is implemented.

• The site may first launch on a CrewBuilt-hosted address.
• Domain access is not required before production.
• A custom domain may be connected later.
• Delays from a domain provider or registrar are outside CrewBuilt's control.

• A customer owns a domain that is registered in their own name.
• CrewBuilt does not automatically acquire ownership of customer domains.
• Customers are responsible for maintaining their domain registration unless separately agreed.
• CrewBuilt may assist with DNS configuration for connecting a customer domain to a hosted website.

Customers retain ownership of the original materials they submit, subject to the license required for CrewBuilt to provide the service (including building, hosting, operating, and supporting the website).

CrewBuilt retains ownership of:

• Templates
• Reusable layouts
• Components
• Systems
• Code
• Workflows
• Processes
• Infrastructure
• Internal tools
• Design systems
• General know-how
• Improvements not unique to the customer

While the Care Plan remains active and in good standing, the customer receives a limited, non-exclusive, non-transferable right to use the hosted website for its business. The hosted website is not automatically delivered as a fully transferable custom software asset.

The recurring Care Plan supports:

• Hosting
• Lead alerts
• Backup emails
• Form processing
• Technical maintenance
• Security
• Small updates
• Supporting technical infrastructure

Small updates include reasonable changes such as:

• Replacing a photo
• Correcting business information
• Updating hours
• Updating a phone number
• Editing a short section
• Updating a listed service

The following are not included in the standard service:

• New pages
• Redesigns
• Major rewrites
• Booking systems
• Ecommerce
• Customer portals
• Custom software
• Advanced integrations
• Ongoing SEO campaigns
• Paid advertising
• Unlimited edits

Separate pricing may apply for work outside the standard scope.

• CrewBuilt may use third-party providers for payments, hosting, databases, messaging, email, monitoring, security, domains, and related systems.
• CrewBuilt normally manages those relationships on the customer's behalf.
• The customer is not being assigned separate provider accounts unless explicitly agreed in writing.
• Third-party services may experience outages or changes.
• CrewBuilt does not guarantee uninterrupted or error-free operation of third-party services.

CrewBuilt does not guarantee:

• Leads
• Jobs
• Revenue
• Traffic
• Search rankings
• Conversion rates
• Business growth

The standard service includes basic technical and on-page foundations. It does not include an ongoing SEO campaign, keyword strategy engagement, or any ranking guarantee.

The customer is responsible for:

• Accuracy of claims made on the website
• Licenses
• Permits
• Industry regulations
• Pricing
• Service promises
• Warranties
• Accessibility obligations specific to the customer's business
• Privacy notices specific to the customer's operations
• Consumer-protection obligations
• Content rights

CrewBuilt may refuse or terminate projects involving:

• Illegal activity
• Fraud or deception
• Adult content
• Gambling
• Weapons
• Exploitation
• Hate or harassment
• Dangerous or abusive conduct
• Other activity CrewBuilt considers unsuitable

• Customers may cancel according to the stated cancellation process.
• Cancellation takes effect at the end of the paid billing period, unless applicable law requires otherwise.
• Charges already paid are generally nonrefundable.

TODO: Cancellation process The exact cancellation method will be documented once checkout is implemented.

After cancellation takes effect:

• Hosting may end
• Lead alerts may stop
• Backup emails may stop
• Maintenance stops
• Small updates stop
• The CrewBuilt-hosted website may be disabled
• Custom-domain routing to the CrewBuilt-hosted website may stop

• Export or transfer of the hosted website to another provider is not included in the standard service.
• Export or transfer may not always be technically practical.
• A separate fee may apply if an export or transfer is agreed.
• CrewBuilt systems, templates, components, and reusable materials remain CrewBuilt property and are not transferred.

No refunds are available once production has materially begun, except where required by law.

Before production has materially begun, refund eligibility will depend on the final checkout policy. TODO: Cancellation process The exact pre-production cancellation rule will be documented once checkout is implemented.

CrewBuilt may suspend or terminate service, in whole or in part, for reasons including:

• Nonpayment
• Abuse
• Illegal use
• Fraud
• Security risk
• Prohibited content
• Material breach of these terms

CrewBuilt may modify infrastructure, tools, providers, and workflows used to deliver the service, so long as the core service is not materially reduced without appropriate notice.

The services are provided on an “as is” and “as available” basis. CrewBuilt does not warrant that the services will be uninterrupted, error-free, or free from all security risk.

To the extent permitted by law, CrewBuilt disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This section is intended to be a moderate, initial disclaimer and is subject to attorney review.

To the maximum extent permitted by law, CrewBuilt's total liability arising out of or relating to the services will not exceed the amounts paid by the customer to CrewBuilt in the twelve months immediately preceding the event giving rise to the claim.

CrewBuilt will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunity, or loss of data, even if advised of the possibility.

TODO: Governing law This limitation is an initial draft and requires attorney review before checkout goes live.

The customer agrees to indemnify and hold harmless CrewBuilt and its personnel from claims arising out of or related to:

• Customer-provided content
• Business claims made on the customer's website
• Regulatory violations
• Intellectual-property violations
• Customer misuse of the services

This provision is an initial draft and requires attorney review.

CrewBuilt is not responsible for delays or failures in performance caused by events outside its reasonable control, including natural disasters, network or infrastructure outages, provider failures, labor disruptions, or government actions.

• Governing law: TODO: Governing law
• Venue: TODO: Venue
• Dispute-resolution method (arbitration, court, or otherwise): TODO: Dispute-resolution method
• Informal resolution period before formal proceedings: TODO: Dispute-resolution method

These items will be finalized before checkout goes live. Nothing in this section is intended to invent or claim a jurisdiction.

CrewBuilt may update these Terms of Service from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the services after an update indicates acceptance of the current terms.

Questions about these terms may be sent to CrewBuilt at: